Terms of Use and Sale

The World Through My Eyes (ABN 17 952 783 980) is run by Nadia in Australia. In these terms, "we", "us" and "our" mean The World Through My Eyes, and "you" means anyone using the website or buying from us.

Our books and prices

All prices are in Australian dollars. Shipping is shown separately and added at checkout. We take care to make sure prices and descriptions are correct. If we make a mistake, we'll contact you before posting your order, and you can choose to go ahead at the correct price or cancel for a full refund.

Placing an order

Your order is confirmed once your payment has gone through, and we'll email you a confirmation. Payments are processed securely by Stripe. We may cancel and fully refund an order if a book becomes unavailable.

Pre-orders

• Pre-orders are paid in full at checkout.
• Pre-ordered books are posted when they are released. If you order a released book and a pre-order together, the released book may be posted first.
• Release dates can change. If a date changes, we'll email you.
• You can cancel a pre-order for a full refund at any time before it is posted. Just email contact@theworldthroughmyeyes.com.au.

Shipping

We currently ship within Australia only. We aim to post orders within 3 days of ordering, and delivery usually takes up to 7 days. These times are a guide and delivery times can vary, especially in busy periods or remote areas. Please check your delivery address carefully at checkout.

Refunds and returns

Our books come with guarantees under the Australian Consumer Law that can't be excluded. If your book arrives damaged, faulty or isn't what you ordered, please email contact@theworldthroughmyeyes.com.au within 30 days of receiving it.

To receive a replacement or refund, you'll need to provide evidence of the problem, such as clear photos of the damaged book and its packaging, along with your order details. Once we've reviewed it, we'll replace the book or refund you.

If your order hasn't been posted yet, you can cancel it for a full refund. We don't usually offer refunds for change of mind once an order has been posted, but please get in touch and we'll do our best to help.

Refunds are made to the card you paid with, and can take a few business days to appear.

Using this website

The text, illustrations, characters and other content on this website belong to The World Through My Eyes or its illustrator. Please don't copy, share or use them for commercial purposes without our permission. You're welcome to share links to our pages.

We try to keep the website accurate and working, but we can't promise it will always be available or free from errors. The books and this website are not a substitute for professional advice about a child's health, development or diagnosis.

Our responsibility

Nothing in these terms limits your rights under the Australian Consumer Law. Otherwise, as far as the law allows, we aren't responsible for any indirect loss arising from your use of this website.

Privacy

Our Privacy Policy explains how we collect and look after your personal information.

Changes and governing law

We may update these terms from time to time. The version on this page when you place your order applies to that order. These terms are governed by the laws of Australia.

Contact us

For orders, refunds, cancellations and order confirmations, please email contact@theworldthroughmyeyes.com.au.

For anything else, please contact Nadia at nadia@theworldthroughmyeyes.com.au or on 0491 074 417.